Warranty Policy

Warranty

The warranty terms, fully listed in the purchase contract, are only valid if the device is used under the intended conditions.

Except for interventions described in the Maintenance and Cleaning section in the manual and carried out according to the indicated procedures, any repair or modification made to the products by the user or unauthorized companies will result in the forfeiture of the warranty.

The warranty does not cover damages caused by carelessness or negligence in the use of the devices, or by improper or omitted maintenance.

The products sold by us are covered by a warranty for the device under the following conditions:

  1. The warranty is valid for a period of 12 or 24 months depending on the type of buyer (private or legal entity).
  2. The manufacturer undertakes to replace malfunctioning or incorrectly manufactured parts at its discretion only after careful inspection and confirmation of poor assembly.
  3. The buyer is always responsible for transportation and/or shipping expenses in case of improper use of the warranty terms.
  4. During the warranty period, replaced products become the property of the manufacturer.
  5. Only the original purchaser who has adhered to the normal maintenance indications contained in the manual may benefit from this warranty. Our responsibility for the warranty expires when: the original owner transfers ownership of the product, or modifications are made to it.
  6. The warranty does not include damages resulting from excessive stress such as, for example, using the product after noticing an anomaly, using inappropriate exercise methods, or failing to observe the instructions for use and maintenance.
  7. The manufacturer assumes no responsibility for any difficulties that may arise in resale or use abroad due to the regulations in force in the country where the product was sold.
  8. The defective product or part of the product must be delivered at the buyer's expense to the manufacturer for replacement and will not be replaced without proof of purchase (invoice, copy of payment); otherwise, the replaced part will be charged to the buyer.

Notice: If you believe that warranty use is necessary, please provide the following information:

  1. Type
  2. Purchase date (presentation of the purchase document)
  3. Detailed description of the problem

FAILURE TO COMPLY WITH THE INTERVENTION AND USE METHODS DESCRIBED IN THIS DOCUMENTATION RESULTS IN THE EXPIRATION OF THE WARRANTY TERMS.

 

THE MANUFACTURER CANNOT BE HELD RESPONSIBLE IN ANY CASE FOR ACCIDENTS OR DAMAGES RESULTING FROM THE INAPPROPRIATE USE OF THE DEVICE, AS WELL AS FROM THE PARTIAL NON-COMPLIANCE WITH THE SAFETY STANDARDS AND INTERVENTION PROCEDURES DESCRIBED IN THE DOCUMENTATION.